How this website handles your information
This page describes what our website collects and why. It is about the website only — information you share during a clinic visit is handled under Ontario health-privacy law (PHIPA) and our in-office consent process.
What this website collects
- Ordering a record copy: your full name, date of birth and IME/UMI case number — used only to verify your identity against your exam record before anything is released. Payment is handled by our payment processor on its own secure pages; card details never touch our website. We do not ask for a delivery email: your record is sent to the address on your office registration.
- Checking your status: the IME/UMI number and date of birth you enter, used for that lookup.
- Booking: appointments are made through our scheduling provider, which collects the details you enter in its booking form under its own privacy policy.
- Contacting us: the name, contact details and message you send through the contact form, delivered to our clinic inbox so we can reply. Please don't include medical details there.
- Bot protection: our forms use a bot-protection service, which sets a cookie to distinguish people from automated abuse.
Analytics and cookies
We do not load analytics unless you choose Accept on the cookie notice. If you accept, we use a third-party analytics service to understand how the site is used, and only for that — it is never used for advertising or ad targeting. If you decline, or make no choice, no analytics load. Your choice is stored on your device and you can change it any time via . Pages where you enter personal details for orders or status checks never carry analytics, regardless of your choice.
Where information is processed
This website is hosted and delivered by third-party infrastructure providers, and payments, contact-form delivery and appointment booking are each handled by a specialist provider on our behalf. The website keeps only a record of which order was paid and when. The identity details you submit for verification are encrypted before they are stored, so they can be read only by the clinic system that checks them against your exam record — not by the website itself.
Your medical records, including any report you order, are held in the clinic's own systems and are never stored on this website.
Some of the providers described above store or process information on servers in the United States, where it may be subject to the laws of that country.
Retention
Order and disclosure records are kept for six years, consistent with our professional and tax obligations. Identity details submitted for verification are not kept on the website beyond what that verification requires.
Your choices and questions
You may ask us what information we hold about your website order, correct it, or ask questions about this policy: call 416-463-2438 or email admin@immigrationmedtoronto.com. For how we email documents, see our email communication policy.
Last updated 7 September 2026.